Goal 7: Control Costs and Generate Additional Efficiencies
Strategy 7.7: Promote Continuous Quality Improvement and Reward Innovation
Over the past eighteen years, more than 850 Continuous Quality Improvement teams have worked to improve University processes across a wide range of academic and administrative units. These teams have brought together individuals from affected units, made a comprehensive analysis of existing processes, and recommended significant changes that have saved the University millions of dollars while improving overall service provision to students, faculty, staff, alumni, and other members of the Penn State community. The University must re-dedicate itself to a new focus on CQI and making process improvements wherever it can to achieve even greater efficiencies and effectiveness.
We believe that Penn State faculty and staff represent a wealth of creativity and innovation, and these capabilities should be harnessed for even greater efficiency and effectiveness in service delivery. The University should consider developing an incentive program in which faculty and staff who bring forward workable ideas should be rewarded by sharing in the benefits of such changes.